Thank you for choosing RUHANA for your sterling silver jewellery needs. We strive to provide you with high-quality products and excellent customer service. Please read our Return, Refund, and Exchange Policy carefully before making a purchase. If you have any questions or concerns, feel free to reach out to us at care@ruhana.co or call us at +9175288000088.

1. Return Policy:
   We accept returns only under the following circumstances:
   
   Damaged Item: If you receive a damaged item, please contact us within 5 days of receiving the product. We may request photographic evidence of the damage for our records.
   
   Wrong Product Delivered: In the rare event that you receive the wrong product, please notify us within 5 days of receiving the item. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
   
   
2. Refund Policy:
   Refunds will be issued only in the case of a damaged item or if a wrong product is delivered.
   
   Upon confirmation of the issue, we will initiate the refund process. Please allow 7-10 business days for the refund to be processed.
   
   The refund will be issued to the original payment method used during the purchase.
   
   
3. Exchange Policy:
   We do not offer direct exchanges. If you receive a damaged item or the wrong product, please follow the return process outlined above. Once we receive the returned item, we will process a refund, and you can place a new order for the correct item.
   
   
4. How to Initiate a Return:
   - Please contact us at care@ruhana.co or call us at +9175288000088 within 7 days of receiving the product.
   
   - Provide your order number, a detailed description of the issue, and, if applicable, photographic evidence of the damage.
   
   - Our customer care team will guide you through the return process.
   
   
5. Important Notes:
   - Items must be returned in their original packaging, and the return shipping cost will be the responsibility of the customer, unless otherwise specified by RUHANA.
   
   - Items returned without prior communication or beyond the specified timeframe will not be eligible for a return, refund, or exchange.
   
   Contact Information:
   - Email: care@ruhana.co
   - Phone: +9175288000088
   
   Thank you for choosing RUHANA. We appreciate your trust in our brand, and we are committed to providing you with a seamless shopping experience.